FAQs
ORDERS, EXCHANGES AND REFUNDS
WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday-Friday, excluding weekends and major holidays, and are shipped within 1-2 business days. Once your order has been shipped you will receive an email with your tracking information.
How do I exchange an order?
Please use the returns portal - https://tracking.tryhutch.co.uk/garms and request an exchange, along with the size exchange.
CAN I CANCEL MY ORDER?
Contact our customer service via https://garmsaffiliated.com/pages/contact
Cancellation requests are not guaranteed. During peak periods and on orders placed over the weekend,
cancellations may not be possible.
HOW DO I KNOW MY ORDER IS CONFIRMED?
An order confirmation will be sent via email
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER IT HAS BEEN PLACED?
You can make an adjustment to an order by contacting our customer support team, this is only achievable in cases. if your order has not been dispatch. By completing your purchase, you agree to our Terms of Use. Cancellation and modification requests are not guaranteed.
MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?
Please allow 48-72 business hours for processing. Refunds are issued on business days only.
WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?
Our team is available Monday-Friday, 8AM-5PM GMT+1, excluding weekends and major holidays. Please allow 24-72 business hours for a response. Response times may be delayed during peak periods
MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?
Once the package has been received and inspected at our facility, we will contact you further via email to discuss your options.
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
Address updates can be requested but are not guaranteed. We strongly recommend double-checking your information before submitting your order. By completing your purchase, you agree to our Terms of Use.
ITEM AND PRODUCTS
HOW DO I KNOW THE ITEM WILL FIT?
Each product page includes a Size Guide and details about the size worn by the model. Measurements are provided in inches, unless otherwise specified. Our Customer Support team is always available to answer any questions regarding measurements and fitting.
HOW DO I FIND OUT WHEN NEW ITEMS ARE RELEASED?
Subscribe to our email newsletter or follow us on Instagram for early release updates.
I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?
Please contact us at garmshelp@mail.com within 24-48 hours of delivery. Include detailed images of the damaged product(s) and the packing/invoice slip. Our team will investigate the issue and respond with a resolution.